FAQ - Frequently Asked Questions

Choosing your dehumidifier

Which dehumidifier should I choose?

Each product page lists the type, extraction rate, water tank and power supply, so you can compare models before ordering. If you are unsure, contact us with what you need and we will help you choose.

What is the extraction rate of each dehumidifier?

The extraction rate of each dehumidifier is listed in the specifications on its product page.

Does each model stop when the tank is full?

Where a model has an automatic shut-off when the tank is full, it is stated in the specifications on its product page.

Can I use these dehumidifiers in the UK?

The power supply of each model is listed in the specifications on its product page.

Features and specifications

What type of dehumidifier are they?

Types vary by model. The type of each dehumidifier is detailed in the specifications on its product page.

What do I do with the collected water?

Each dehumidifier collects water in a removable tank. The water tank of each model is listed on its product page.

How is the extraction rate expressed?

The extraction rate is expressed in litres per day, as listed in the specifications of each model.

Delivery

Where do you deliver?

We deliver across the United Kingdom.

How does delivery work?

Your order is shipped with a tracked courier service. Once your order is dispatched, you will receive a shipping confirmation email with tracking information.

What are the delivery times?

Orders are dispatched within 1-2 working days and typically delivered within 7-10 working days. Full details are in our delivery policy at the bottom of the page.

Returns and refunds

Can I change my mind after ordering?

Yes. Under the Consumer Contracts Regulations you have 14 days from delivery to notify us of a return. Full details are set out in our return and refund policy at the bottom of the page.

What if my dehumidifier arrives damaged?

Contact us as soon as possible at support@drysense.co.uk with your order number, a description of the issue and photos. Depending on the situation, we may offer replacement parts, repair, replacement, return or refund, as set out in our return and refund policy at the bottom of the page.

Contact and payment

How can I contact DrySense?

By email at support@drysense.co.uk, or through the form on our contact page. Our customer service is available Monday to Friday, 9am to 6pm (UK time), and aims to reply within 24 hours.

Which payment methods do you accept?

The available options are displayed at checkout. They typically include major debit and credit cards and other payment methods.

Is payment secure?

Yes. All payments are processed through Shopify's PCI-compliant checkout and your payment details are encrypted. We never see or store your card details.